In this program we’ll learn the traits of a bully, how to handle a bully and how managers can eradicate bullying. Some bullies are obvious. They may throw things, slam doors, insult others, and be rude. Others may be much more subtle. While appearing to be courteous and reasonable on the surface, they are actually engaging in vicious character attacks and fabricating lies. Bullies have never learned to accept responsibility for their behavior. Bullying is not about a clash of personalities or a simple misunderstanding. They use surprise and secrecy to gain leverage over those they target.
In this program we’ll learn the health statistics of cell phone use and when not to use a cell phone. We will learn remedies for cell phone addiction. As with most inventions, necessity creates demand. And nothing proves that more than the cell phone. And with progress comes responsibility. Things we take for granted can easily become abused. There are more than 270 million cell phone subscribers in the U.S. and an estimated 200 billion worldwide. Did you know that a cell phone exposes you to a form of electromagnetic radiation called Radiofrequency Energy? In fact, scientists suspect this radiation known as RF may increase brain cell damage leading to tumors.
In this program we’ll learn the negative impact of cell phone use and the positive impact of cell phone use. We will learn cell phone etiquette. No one owns the planet – we share it. And with such insight, we should consider politeness, consideration, and compassion. Cell phones are a marvelous invention, but if its use causes carelessness and excessive stress and inconsideration, it can be seen as a nuisance, a health hazard, and a deadly distraction. Perhaps simple awareness will keep us from losing additional freedoms. Let’s look at rudeness versus manners. In the ranks of rudeness, cell phones rank supreme. Often, the most annoying sound following the ringer is the person talking.
In this program we’ll learn the statistics of texting and driving and proper cell phone use in the workplace. We will learn tips to ensure safety when using a cell phone. Driving a vehicle is a major responsibility. Driving a vehicle safety should be the number one concern for every driver. And yet, despite the risks of injuring one’s self, a passenger, a pedestrian or those in another vehicle, the majority of teen drivers seem to ignore cell phone driving restrictions. Talking on a cell phone while driving can slow your reaction time. Employers are encouraged to create policies that ensure their employees with company vehicles have driver safety training as well as guidelines for cell phone use. The training only be effective if enforced.
One of the most difficult skills to acquire is the art of effective communication.
In this program we’ll learn the art of effective communication, what leads to conflict and the power of actions and words. Words create impressions, images and expectations. They influence how we think. Words can inform, words can hurt and words can reassure. There’s a powerful connection between the words we use and the results we get. Poorly chosen words can hamper enthusiasm and effect self-esteem. Well-chosen words can motivate and encourage thinking and creatively. You are important and have great impact whether you realize it or not. What you write and what you say can have a lasting impression on others.
In this program we’ll learn how confidence is essential in the workplace and how confidence creates and arrogance destroys. We will learn how to interact with arrogant employees. Confidence is essential in the workplace. Confident people are comfortable in their own skin. Their confidence is grounded in experience and a sense of self-worth. Their words and actions are inspiring. Arrogance is destructive in the workplace. Arrogant people are not comfortable in their own skin and are often insecure. Their arrogance is an over-inflated sense of their position and power. Their words and actions show they are above everybody else.
When your employee is at risk, your business is at risk. Organizations need to be one step ahead of the criminal wave. In this program we’ll learn about a cyber defense training program, all about hackers and data breaches and learn about security solutions. Americans are more worried about cybercrime than being a victim of violent crime and with good reason. Any computer connected to the internet is vulnerable and most users are not properly trained to avert cyberattacks. Hackers are becoming more sophisticated in their attempt to confiscate email accounts and employee data.
In this program we’ll learn that it is better to correct behavior than to punish it, when disciplinary action is needed and how to investigate and start a report. A good manager knows disciplining employees is part of the job. A great manager knows the purpose of discipline is to correct behavior instead of punishing or embarrassing an employee. Most employees strive for excellence and they benefit from guidance instead of diminishing remarks or threats. Employees need regular feedback on what they’re doing whether right or doing wrong. Even a productive employee is still capable of creating instability in the workplace. An Employee Manual and training sessions are essential to maintain a productive work environment.
In this program we’ll learn about proper lighting, temperature and sound and about the components of a training program. We will learn how ergonomics will improve morale. Ergonomics is the science of making things comfortable and efficient. The purpose of an ergonomics program is to reduce or eliminate hazards that contribute to the development of Cumulative Trauma Disorders, disorders caused by repetitive motions. Serious problems may result when a certain muscle or tendon is overused. As people and jobs are different, successful solutions may vary by individuals; therefore, the following are general guidelines, and it is up to your Manager to decide what actions are appropriate for your company.
In this program we’ll learn successful methods to set-up your workstation and the tips to perform safely at your workstation. We will learn the importance of good ergonomic practice. According to the U.S. Bureau of Labor Statistics, nearly two-thirds of all occupational illnesses reported, were caused by exposure to repeated trauma to a worker’s upper body (the wrist, elbow, or shoulder). Musculoskeletal disorders including carpel tunnel syndrome affects 7% of the working population. They account for 14% of physician visits and 19% of hospital stays. 62% of those afflicted report some degree of limits on activities. Almost half of all carpel tunnel causes result in 31 days or more of loss of work. You deserve to work in a comfortable work atmosphere.
In this program we’ll learn the concept of teamwork and how to separate facts from myths about teamwork. We will learn how to resolve conflicts. It’s one thing to call a group of individuals a team. It’s another thing for that group of individuals to actually function as a team. Teamwork is the concept of people working together cooperatively. A team is worth more than the sum of its parts. No one does it alone. Successful team players listen instead of assume. Successful team players are assertive instead of aggressive. Successful team players use tact instead of bluntness. Successful team players value the diversity that comprises their team.
In this program we’ll explore ways to handle difficult people, resolve conflicts and how to improve emails and voicemails. We’ll learn how one’s personal behavior reflects the company and that customer service is the art of politely listening and responding to the needs of customers in a professional and timely manner. Good service with a kind, understanding voice will exude confidence and compassion to the customer. Even the most difficult customer can benefit from your tact, poise and steadiness. Good attitude makes all the difference and sets an organization way above its competitors.
In this program we’ll learn the four components to effective management and what behaviors to avoid. We will learn how to build a healthy workplace culture. Congratulations, you have been selected to be a manager. Some get there by accident, others work their way up the ladder. But now that you’re here, it’s no longer about you, it’s about your team. And you have a new challenge, you must prove your effectiveness to your former peers and to your new hires. A first-time manager will discover it takes time to find your footing and know your direction. The best advice is to be patient with yourself and your team as you both create an effective, productive, and sustainable work environment.
In this program we’ll learn how business generates waste and the benefits of going green. We will learn how to reduce waste in the office. The environment has been abused for a long time and is not as resilient as we once thought. Every business generates waste – and it costs money. Individuals and organizations are now finding ways to improve recycling, reduction in energy use, emission reduction, and reduction in the use of aerosols. Whether going green is individual or business-based, the savings benefits the community, the environment, and the planet.
In this program we’ll learn the harmful effects of gossip and the two ways to look professional. We will learn how to handle information passed onto you. We live in a society that is fascinated with the private lives of other people. Conversation around the water cooler has expanded to emailing and instant messaging. It is easier and faster now to convey a message that is constructive or destructive. True, it can be said that coworkers often spend more time at work than they do with their families. But it is important to avoid the temptation of getting too personal at work. Be friendly with everyone. Be in the middle of a work assignment rather than be in the middle of a negative conversation. Keep in mind the big picture: gossip could be directed toward the company itself and cause misrepresentation with incorrect information, thus leads to work errors and unhappy customers.
In this program we’ll learn the different forms of gossip and how malicious gossip can affect the workplace. We will learn how to handle gossip at work. People are naturally curious about one another and gossip provides an opportunity for people to bond. Most people gossip as a way of sharing without intent to harm; however, speaking words that diminish the worth of a coworker not present in the conversation is harmful gossip. In fact, slander is used to destroy people’s reputations. Malicious gossip is expressed with a deliberate desire to do harm. People spread malicious gossip because they lack power and want to establish an identity. But this type of gossip does not increase self-esteem and does not make one feel more comfortable.
In this program we’ll learn the natural reactions to death, the importance of seeking help and support and the benefits of bereavement counseling. Sadness, anger, confusion and emptiness are all natural reactions to death. Grief is not considered a mental disorder. However, grief and depression share a number of similarities such as sorrow, insomnia, loss of appetite, excessive sleeping and over-eating. If these feelings or symptoms go on for a long time and you feel you are not coping with grief, it may be worth seeking additional support. Bereavement counseling can offer you a better understanding of the mourning process.
In this program we’ll learn the valuable processes to handle grief and valuable suggestions on how to move on. We will learn how to handle rejection. In the circle of life, death is certain. In the day-to-day life, rejection is possible, if not common. And good coping skills will keep your dignity and confidence in tact. People have said that the grief of death may be easier than grief from divorce because death is not a choice but some chose to divorce. Our animal friends are beloved members of the family., And it is natural to be stricken by grief and sadness when a pet dies. There are those that will never understand the attachment and intense bond between a family and pet – but don’t ever let that bother you. They are indeed a member of your family and, with their passing, create a loss and voice that is difficult to recover.
In this program we’ll learn the top 40 most annoying Habits and how to turn poor habits into good habits. We will learn how to create a workplace free of distractions. For millions of Americans in the workplace, sharing an office with an annoying coworker can be very stressful. In fact, the habits of an annoying coworker are the number one source of stress. Good people could have annoying habits. Of course, what is annoying to one may be endearing to another. But a productive work environment should be free of unnecessary distractions. Support your employees with quiet and consideration.
Workplace wellness supports well-being. In this program we’ll learn how to create a germ-free office, how a manager sets the example and the importance of a healthy outlook. Did you know the average office desk harbors hundreds more bacteria per square inch than an office toilet seat? A dirty workspace could make you and your coworkers sick. Workplace wellness makes good business sense. It increases morale and productivity, lowers health costs and reduces absenteeism as well as injuries.
In this program we’ll learn the importance of fun and humor in the workplace and he fine line between appropriate humor and rudeness. We will learn the harm of sarcasm among team members. As a manager, I’ve learned it is helpful to add a level of playfulness to everyday tasks. It’s clear that employees who have fun on the job are more creative, make better decisions, and get along with their coworkers. It is very important to minimize boredom and fatigue – and humor and laughter can reduce stress and boost morale. Of course, humor in the workplace must be appropriate. For example, sarcasm and teasing tends to be negative, often coming from a place of hostility, and is usually hurtful to the recipient. These wounds are etched in the memory like a painting. We must be mindful of the images we create and the thoughts that linger.
In this program we’ll learn how to advertise for candidates, how to prepare for an interview and how to conduct an interview. From job description to job fulfillment, the process of interviewing job candidates and hiring the right one is a responsibility that takes skill and practice. There are six components to the hiring process: writing a job description, job advertisement, applicant selection, interview preparation, interview techniques and hiring the candidate.
In this program we’ll learn the benefits of fun and humor in the workplace and the liability of inappropriate humor. We will learn how to tell a joke. We need humor to get through the day. Laughter can act as a coping mechanism to reduce stress. Laughter increases endorphins, increases disease fighting antibodies, increases your intellectual performance, boosts information retention, strengthens your immune system, and lowers blood pressure. Laughing can bring people together and strengthen relationships. But what is funny to one person may be offensive to another. Considering that teamwork is based on building people up, not tearing them down, no one wants their appearance or opinions to be mocked. Humor should be a useful tool, not a weapon.
In this program we’ll learn the importance of transformational learning and the benefits of a transformative culture. We will learn how to create a culture of learning at work. Learning is a natural process. Transformational learning is the expansion of one’s beliefs and mindsets. It challenges how we see and do things. The problem with the status quo is that it avoids examination and may hamper growth. We all need to continuously learn and improve and adapt. Organizations with a transformative culture stay relevant and thrive. Employees learn about their job positions, job skills, rules and regulations, and policies and procedures. They are elevated and motivated as a worker which, in turn, impacts retention, productivity, and customer relations.
In this program we’ll learn how to organize our desktop and how to create an effective filing system. We will learn how to remove clutter from our workspace. In every moment, you can savor time or squander time. Did you know the average executive wastes six weeks a year searching for paper? It is essential to organize your workspace as well as your thoughts. Put everything in its place and think positive. Starting with your desk, only keep things you constantly need. Work needs space and most of the clutter on your desk is probably paper – and a cluttered desk could affect your energy as well as your time. Your desk is for doing work, not storing work.
In this program we’ll learn the basics of good leadership, the basics of a good orientation and how to create an effective work schedule. A good leader is sensitive to the needs of their staff. They know employees perform at their best when they are happy, knowledgeable and motivated. They treat their employees with respect and as valued members of the team. They know good relationships are based on trust and honesty. Most importantly, a good manager sets the example of appropriate behavior and commitment to excellence. Good managers are made, not born. Learn from their experience.
In this program we’ll learn the three important components of business and learn about skills, behavior and relationships. We’ll learn how to be an exemplary employee. Whether on-line or in-store, selling a product or performing a service, companies that put their employees first are usually the most successful in reaching their long term goals. Most successful businesses thrive on good management and employee relations. Managers deserve your respect. The employee deserves to be treated as a valuable team member. The world of business takes a lifetime of education. No matter how much you learned in school, a textbook will never be able to teach you as well as actually going out and doing it for yourself.
In this program we’ll learn how to overcome procrastination and how to create a productive daily routine. We will learn ten tips to keep you on track. Let’s re-think the term Time Management. We cannot manage time but we can manage ourselves in a timely manner. The secret to productivity is to avoid procrastination. Cause of procrastination include waiting for the right mood, a fear of failure, a fear of success, undeveloped decision making skills, poor organizational skills, and perfectionism. The only difference between being busy and being productive is results. Changing the way you look at things changes everything else around you. Ensure you are properly trained to perform all of your duties. So how do we overcome procrastination?
S05-20-061 商業心理職人訓練29-創傷後壓力症候群 PTSD
In this program we’ll learn the symptoms of PTSD, how PTSD is diagnosed and the recovery process of PTSD. Disturbing dreams, difficulty sleeping, fatigue, mental or physical distress, and feeling emotionally numb are some of the symptoms people experience when they have lived through a traumatic event such as combat, terrorist attacks, child sexual or physical assault, harassment, serious accidents, or natural disasters. After the event, a person may feel scared, confused, or angry; such as in combat, a veteran could have experienced or witnessed an event that made them fear for their life and feel helpless, perhaps even feel survivor’s guilt. These strong emotions caused by the horrific event create changes in the brain that may result in PTSD. If not addressed, it will affects one’s life in painful ways.
In this program we’ll learn safety questions to ask yourself when going to work and the hidden dangers in the workplace. We will learn the importance of being aware of your surroundings. Much like the traffic on your way to work, there are hidden dangers in the office that can have a great impact. For the safety of yourself and others, it is important to be aware of your surroundings. The office building is not a sterile working environment. Common workplace hazards can be extra dangerous when you ignore them. If you do not have a safety program, start one. If you do have a safety program, enforce it. Awareness is a choice. Choose to be safe.
In this program we’ll learn the components of great leadership, how to build great teams and the importance of a self-starter mindset. Talented IT employees can specialize in software development, application management, or hardware components. But it is the IT Leader that must bring all of the team together and have the knowledge and experience to become a well-rounded professional. Successful management is the key to success of any organization. The IT Leader must be a visionary, a project manager and a specialist in operational excellence. Each day, they must balance their technical skills with management skills.
In this program we’ll learn how worrying affects our emotions and how to shift a worry to a concern. We will learn a unique perspective about control. Worry is a conditioned way of thinking. Worrying is when you think about negative things that may or may not happen in the future. It consumes precious energy and is the easiest way to ensure unhappiness in the present moment. So why do we allow this feeling of anxiety to overwhelm us? Fear of the unknown. Fear the worst will happen. There are sensible concerns and senseless worries. Sensible concerns help you to be alert and informed. Senseless worrying causes you to feel anxious. Find out what people worry about the most.
In this program we’ll learn how to handle what others think of us and the process to remove worrying from your life. We will learn what we can control in our lives. Everyone has opinions and, what’s true, the opinions are theirs. And what people think of you is none of your business. How not to care about what people think? The answer is in the question: “Are you going to allow others to make your life less enjoyable?” Plus, people are generally too busy thinking about themselves to worry about you.